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Privacy policy

How we collect, use and protect your information when you use myskypower.net and our services.

1. Introduction

Welcome to My Sky Power. This policy explains what information we collect when you visit our website or use our services, why we collect it and how we protect it.

2. Information we collect

2.1 Personal information

  • Name — to personalise your experience and identify your account.
  • Email address — for communication, account setup, order updates and support.
  • Phone and delivery address — only when you provide them for an order or a quote.
  • Project files — documents you upload for a project, which only you and our team can access.

2.2 Usage information

  • Browser type and version, operating system and device type — to keep the site compatible.
  • Pages visited and the time of the visit — to understand traffic and improve the site.
  • A shortened (anonymised) IP address — for security and fraud prevention. We do not store full IP addresses in our analytics.

3. How we use information

  • Operating the website, your account, orders and projects.
  • Responding to messages and providing support.
  • Sending important updates about your orders or changes to our policies.
  • Protecting the site and our customers from abuse and fraud.

4. Payments

Online payments are handled by PayPal. We never see or store your card details. We keep a record of the payment reference, amount and status.

5. Sharing

We do not sell your information. We share it only with service providers that help us run the site (for example hosting and payment providers), when the law requires it, or as part of a business transfer, in which case we will notify you.

6. Retention

We keep personal information only as long as needed for the purposes above, unless the law requires a longer period.

7. Your rights

You can view and update your information in your account at any time, and ask us to delete your account and personal data by contacting us. We will comply unless we are legally required to keep certain records.

8. Security

We use encrypted connections, hashed passwords, access controls and regular reviews to protect your data.

9. Changes

We may update this policy from time to time. Significant changes will be announced on this page.

10. Contact

Questions about privacy? Email info@myskypower.net.